Software development projects require a great deal of planning, dedication, and attention to detail. But what about when the work is complete and needs to be released to the client? That’s why we are ultimately all here—to best serve the needs of our clients.
- Compile a list of all of your clients that would benefit from a release cycle and pencil them into a deployment schedule, considering the frequency of updates that they require. This process is perfect for an Agile/Scrum approach as you can tie this into Sprint Release Management
- Look for release date conflicts in your schedule. Try not to schedule 2 or more major clients on the same day. This will assist with mitigating resource constraints and allow time for troubleshooting and support if needed
- Consider your clients in your schedule. Add adequate time for them to perform user acceptance testing on their updates and to provide feedback, and allow a buffer to make any quick bug fixes as needed. Major changes or scope additions should be considered for the next release cycle
- Once this process is completed, provide this schedule to your clients
Submit release notes and testing information to clients once a build is available
Provide outstanding customer service
Deployments hardly ever go 100% right. Many times schedules are at the mercy of resources or bugs are unexpectedly introduced during the code deployment process. One of the most important things is to communicate and work together as a team to resolve issues. Offer to provide clients a walk-through or documentation on new features. Providing an outstanding customer experience is key every step of the way.
About the AuthorLori Schoenhard, PMP, CSM, CSPO–Software Development Manager at Proficient Learning, LLC
As the Software Development Manager, Lori is responsible for the technical delivery of Proficient Learning’s mobile and web development projects. She manages the entire application life cycle including concept development for new product enhancements, leading technical teams to execute on technical delivery, developing documentation, and implementing user feedback. Lori has extensive experience in digital and software project management, technical account management, business analysis, quality assurance, and software development. Lori is a graduate of Luther College and is currently pursuing a Master’s Degree in Computer Information Systems with a concentration in IT Project Management from Boston University. Lori is a certified Project Management Professional (PMP) from the Project Management Institute and is also a Certified Scrum Master (CSM) and Product Owner (CSPO) from Scrum Alliance.